✎ We run this on our own calls first — 19 calls through the platform's own switchboard before it was ever sold. See how it works
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ONE THREAD

One thread per customer, whatever they used.

Calls, WhatsApp, email and tickets in one place.

Nobody has to ask a customer what happened last time.

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Free for 14 days. No card asked for. Check pricing

What this actually is

An omnichannel inbox means one thread per customer, whatever they used to reach you — a call, a WhatsApp message, an email, a ticket.

The reason it matters is not tidiness. It is that a customer who rang on Tuesday and messaged on Thursday has had one conversation with your business, and if your software thinks it was two, the second person to speak to them starts by asking what happened.

Because the calls and the messages are in the same database as the invoices, the thread carries the money as well as the words.

What lands in the thread

Calls

With the recording and the transcript.

WhatsApp

The live inbox, templates and campaigns, with a cost meter on it.

Email

Sent and received against the same person.

Tickets

Raised from any of the above, chased on a date.

What you get

Every one of these has its own page saying whether it is live today.

LIVE

WhatsApp inbox

The messages and the calls, one thread.

See it
LIVE

Tickets from calls

Raised off the call, chased on a date.

See it
Trust

What is live today

The line above each list is the honest one. Nothing below is described as finished when it is not.

Calls and WhatsApp in one thread per customer
Email in the same thread, sent through one tracked chokepoint
Tickets raised off a call, carrying the recording
Delivery read back from the network, not assumed
Instagram and Facebook messages in the same thread
SMS as a first-class channel

What it costs

Priced per person, per month, with every number on the pricing page being the number you pay. Call charges come from your own trunk and we do not mark them up.

Start free — 14 days
Questions

Asked before buying

Is this a shared inbox or a personal one?
Shared. The conversation belongs to the business, so it does not leave on somebody's handset when they do.
What about the WhatsApp 24-hour window?
Inside it, a normal reply. Outside it, an approved template — the inbox knows which and will not let you send the wrong one.
Do you count a send as delivered?
No. We check delivered, never accepted. We lost a day to 337 messages that reported success and reached nobody, and the product has distinguished the two ever since.
Can I reply from my phone?
From a browser on your phone, yes. There is no app to install.

Book a demo

Tell us what your team rings about and we will show you that.

See it on your own calls.

Free for fourteen days. No card asked for.

Start free — 14 days

Everything under Omnichannel inbox

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